Privacy Policy

Care Consort Services Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care. This policy explains what information we collect, how we use it, and your rights. We are the data controller for the information we hold about you.

Who we are

Care Consort Services Ltd, [registered company number], registered office [confirmed address], Sheffield. We are registered with the Information Commissioner’s Office (ICO) under registration number [ICO number]. For any questions about this policy or your data, contact [data protection contact name or role] at info@careconsortservices.co.uk or [confirmed number].

The information we collect

Depending on how you interact with us, we may collect:

• Enquiry details: your name, contact details, postcode, and the information you provide about the support you or your loved one needs.
• Care information: where you go on to receive care, information needed to provide it safely, which can include health and wellbeing information.
• Recruitment details: if you apply for a job, your contact details, CV, work history and right to work information.
• Website data: limited technical data such as your IP address and how you use our site, through cookies. See our Cookie Policy.

Special category data

Some of the information we handle, such as health information, is “special category data” under UK data protection law. We only collect this where it is necessary to provide or arrange your care, and we apply extra care to keep it secure.

How we use your information and our lawful basis

We use your information to:

• Respond to your enquiry and arrange an assessment. Lawful basis: our legitimate interests, or taking steps to enter into a contract with you.
• Provide and manage your care. Lawful basis: performance of a contract, and for health information, provision of health or social care (UK GDPR Article 9(2)(h)).
• Consider your job application. Lawful basis: taking steps to enter into a contract, and our legitimate interests.
• Meet our legal and regulatory duties, including to the Care Quality Commission. Lawful basis: legal obligation.
• Improve our website. Lawful basis: consent, through cookies.

Sharing your information

We never sell your information. We may share it with people involved in your care, such as your GP, NHS services or your local authority, with your agreement or where needed to keep you safe. We may share it with regulators such as the CQC, and with trusted service providers who help us run our service, such as our website and email providers, under strict data protection terms.

How long we keep your information

We keep your information only as long as necessary for the purpose we collected it, and to meet our legal duties. Care records are kept in line with health and social care retention guidance. [Confirm the retention periods with your adviser.]

Keeping your information secure

We use appropriate technical and organisational measures to protect your information, and we train our team to handle it responsibly.

Your rights

Under UK data protection law you have the right to access your information, to ask us to correct or delete it, to object to or restrict how we use it, and to data portability, in certain circumstances. To exercise any of these rights, contact us using the details above. You also have the right to complain to the ICO at ico.org.uk, though we would welcome the chance to put things right first.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.